Welcome to Daivjyotish. This Payment and Refund Policy outlines the terms and conditions regarding payments and refunds for services and courses offered on our website, [insert website URL]. By purchasing our services or courses, you agree to comply with this policy.
1. Payment Terms
- Accepted Payment Methods: We accept payments through the Razorpay payment gateway and UPI payment options. All transactions are processed in INR (Indian Rupees).
- Consultation Services: Payment for 30-minute consultation calls must be made in advance at the time of booking. The booking will be confirmed only upon successful payment.
- Courses: Payments for on-demand courses and annual packages are required upfront. Course access will be granted immediately upon receipt of payment.
2. Refund Policy
We strive to ensure customer satisfaction with our services and courses. However, we understand that there may be circumstances where a refund is necessary. Our refund policy is as follows:
- Consultation Services:
- Cancellations made at least 24 hours before the scheduled consultation are eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled consultation are non-refundable.
- If we cancel a consultation due to unforeseen circumstances, you will receive a full refund or the option to reschedule.
- Courses:
- Refunds for courses are available if requested within 7 days of purchase, provided that no more than 20% of the course content has been accessed.
- No refunds will be issued after 7 days from the date of purchase.
- In case of technical issues preventing access to course materials, please contact us for assistance.
3. Refund Process
To request a refund, please contact our support team at [insert contact email] with your order details and reason for the request. Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 5 business days.
- Approved refunds will be processed within 10 business days through the original payment method used during the purchase.
4. Changes to This Policy
Daivjyotish reserves the right to modify this Payment and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about any updates.
5. Contact Information
If you have any questions or concerns about this Payment and Refund Policy, please contact us at:
Thane, Maharashtra, India – 400 064
This policy is designed to provide clarity on payment processes and refund conditions, ensuring a smooth experience for Daivjyotish customers. Adjustments can be made based on specific business needs or legal requirements.
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